Given human nature, most managers, when faced with the harsh facts of substandard
performance, tend to soften the truth with their direct reports, so as not to offend or upset
them. They tend to avoid mentioning mistakes, missed dates, an incomplete project,
unacceptable quality of work, and the like. Then, if the problem becomes egregious, the
manager may suddenly overreact with a contentious confrontation that results in little
long-term behavior change. Or else the manager will try to work around the substandard
performance, shifting the workload to top performers on the team rather than addressing
reality directly with the person concerned.
This hands-on, practical workshop provides a step-by-step approach for continuous
improvement, in which managers deal with performance issues early on, to help employees
face the truth without being made to feel denigrated, inept, or incompetent -- which would
only defeat the desired goal of improvement. Moreover, this approach also greatly enhances
the manager's own career success.
When managers understand and use this practice, they can produce more top performers and add from 25 to 40 percent more actual capacity to their organization. At Blue Shield of California, for example, more than one thousand managers have been trained in this approach, with impressive, measurable results, helping the company become one of the fastest-growing health care plans in the United States.
The Managerial Moment of Truth course presents a real alternative for leaders and managers. Helena Hörnebrant, an organizational consultant at Sigma Exallon Sweden, reported the following results from her course participants:
“Two of the top managers said ‘Finally I’ve got tools for my everyday situations. All other management methods just tell you to deal with issues immediately but not how – but the MMOT method really gives me tools to act and help in situations which I normally don’t know how to handle’.”
For the first time in Singapore, COLT Academy now brings you this much acclaimed course. Equip your company managers with practical tools with which to study reality, to diagnose problems, and to frame, discuss and implement lasting solutions.
Email us at firstname.lastname@example.org for more information or call us TODAY at +65-9336 0076 to discuss how we can help your organization achieve success like never before!